Welcome to the Goldis Confectioneries FAQ page! Here, we address some of the common queries and concerns you may have about our bakery and our offerings. At Goldis, we believe in transparency, excellent customer service, and ensuring that your experience with us is as delightful as our treats. If you don’t find the answers you’re looking for here, feel free to reach out to our friendly team for assistance. Now, let’s dive into some frequently asked questions:
frequent Asked question
At Goldis Confectioneries, we cater to a wide range of occasions, including birthdays, weddings, anniversaries, corporate events, holidays, and more. Whether it’s a grand celebration or an intimate gathering, we have the perfect sweet treat for every event.
Absolutely! We specialize in custom-designed cakes tailored to your preferences and event theme. Whether you have a specific design in mind or need inspiration, our talented team will work closely with you to create a cake that exceeds your expectations.
We recommend placing your order at least one to two weeks in advance, especially for custom-designed cakes and large orders. However, we understand that some occasions may arise last-minute, so feel free to reach out to us, and we’ll do our best to accommodate your request.
Yes, we offer delivery services within our local area for an additional fee. Please contact us for more information on delivery options, fees, and availability. For now, we cover Gloucester mainly (Hereford, Swindon, Bristol, Somerset and Bath coming soon). Looking to cover more areas as we go on
We strive to accommodate dietary restrictions and allergies to the best of our ability. Please inform us of any specific dietary requirements or allergies when placing your order, and we’ll work with you to find suitable options.
Yes, we are committed to using ethically sourced ingredients of the highest quality. We prioritize sourcing from local suppliers whenever possible and ensure that our ingredients meet our standards for freshness, sustainability, and ethical practices.
Yes, we offer tastings for wedding cakes by appointment. During the tasting, you’ll have the opportunity to sample a selection of our cake flavors and discuss your preferences with our team. Please contact us to schedule a tasting appointment.
We understand that plans may change, and we will do our best to accommodate cancellations or changes to your order. However, please note that cancellations or changes made within 48 hours of the scheduled pickup or delivery may be subject to a fee. Please contact us as soon as possible to discuss any changes to your order.
To maintain freshness and quality, we recommend storing cakes and pastries in a cool, dry place away from direct sunlight. Refrigeration may be necessary for certain items, so please refer to our storage instructions provided with your order.
We welcome feedback from our customers and value your input. You can provide feedback or share your experience with us by leaving a review on our website or social media pages, or by contacting us directly via email or phone. Your feedback helps us continue to improve and provide the best possible service to our customers.